Quantcast
Channel: Intel Communities: Message List
Viewing all articles
Browse latest Browse all 18146

Re: Is there a fix for hang on startup with USB 3.0 external drive connected?

$
0
0

Well David, it looks like it is a compatibility issue with this hard drive. Could you please test the board out of the chassis just to discard any grounding issue?


This link will provide all tested peripherals on 6th series motherboards, but it does not show any USB device.  Intel� 6 Series Chipset Boards — Tested peripherals   

 

The only way to find out if it is something else, like a defective PCH, is testing another USB 3.0 device.

 

You can try with a USB 3.0 flash drive. If you got the same behavior, we can help you replacing the motherboard if it is still under warranty.  Please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport


Viewing all articles
Browse latest Browse all 18146

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>